As the holiday season comes to an end, we look forward to a new year supporting our clients.
But before looking ahead, let’s take a look at 2019. We achieved several key milestones, including:
- Our clients trusted us to process over 650,000 backup medications and to make over 160,000 courier deliveries.
- We continued to operate our call centers 24x7x365 with live answering by our own employees – never outsourcing to a third party nor using an automated voice system. More than 95% of our calls were answered in less than 20 seconds.
- In partnership with our sister company, Complete Delivery Solution, we provided pharmacy adjudication and courier delivery services in-house. More than 95% of orders were delivered within 2 hours and more than 99% of orders were delivered within 3 hours.
- We further strengthened our focus on customers, welcoming a senior director of account management to work with our team of account management professionals to ensure a positive customer experience, to proactively provide reports and program analytics, and to collect and share client feedback with our product development team to perpetually enhance our services and partnerships.
- In 2020, you can once again count on us to provide reliable backup pharmacy services when you need it. We are excited about the upcoming launch of TracRx, the most advanced backup pharmacy portal. TracRx is easy-to-use and provides industry-leading accuracy in pharmacy data. The TracRx portal also supports adherence to business practices and provides facility-level analytics to help manage compliance, costs and performance.
Thank you for the honor of having you as a customer. We look forward to serving you in the year ahead.
