Pharmacy Contact Center Staffed by Our Own Employees 24/7
HERE WHEN YOU NEED US
DAY AND NIGHT SUPPORT SERVICES
A team of dedicated pharmacy support representatives responds to emergency calls and emails 24 hours a day, 7 days a week. Our support representatives are our own employees who are empowered to assist you in resolving any pharmacy matter. The team assists both pharmacies and long-term care facilities in making sure that processing and medication delivery services are rendered timely.
CLIENT SERVICE MODEL
During implementation, we will designate an account manager to oversee program implementation and lead training sessions. Once the program is operational, your account manager will serve as the primary liaison for your needs and oversee the health and wellness of your program.
Once program services have begun, we provide a comprehensive suite of reports that enables you to effectively manage your program. In addition to daily, weekly and bi-weekly claims detail reports, quarterly business reviews (QBRs) are also be conducted to review program details and trends and discuss future opportunities and business needs.
Your Backup Pharmacy Support Team
Serves as primary account contact and provides assistance in plan design, reporting and billing.
Provide assistance with pharmacy orders, medication authorizations and pharmacy questions.
Oversees courier network and provides assistance in coordinating timely medication deliveries.
An executive-level liaison oversees your program, provides strategic support and consulting services.
AT YOUR SERVICE
EDUCATION AND TRAINING RESOURCES
We’re here to make sure your program is set up for success. While the MedCallRx program is very easy to use, our implementation and ongoing account management processes include in-person and online training programs. We work to ensure that each person using the program understands the benefits of our services and how to best to utilize us. To ensure smooth processing, we also provide training for pharmacies.