Care Services is closely monitoring local, state and federal government guidance regarding workplace safety, including the Center for Disease Control (CDC) guidance for businesses and employers for coronavirus disease 2019 (COVID-19) for preparation and response.
While we have not experienced any interruptions to our business, if at some point in the future it is necessary for our employees to work from home, we are confident that our Business Continuity Plan will enable us to continue to provide 24×7 service and a consistent level of support and service availability. As part of our response, we are leveraging technology to conduct internal and external meetings as much as possible.
Delivery Network
We are in touch with our delivery network and are providing notification that many long-term care facilities are setting up screening stations and they should be prepared to answer questions related to their travel history and their health. We’ve alerted our couriers that if they experience any symptoms of the virus that they should seek medical attention and no longer accept delivery orders.
Help Us Help You
As the long-term care facilities that you service develop formal plans for visitor engagement, please let us know. We have received guidance from some partners regarding changes and it has been extremely helpful for our preparedness and business continuity planning. At this point we are not giving couriers the phone numbers for every facility, but we are doing so as specific facilities ask for call ahead as part of their lockdown processes.
As it pertains to pharmacy network availability, we are closely monitoring our network for any retail pharmacy disruption – either closures or shortages – and will be here to help identify alternate locations, if needed, to meet your needs. These are unprecedented times and we are doing everything we can to proactively address your business needs.
As Your Backup Pharmacy Partner, We’re Here to Help
Like us, I am sure that you are also reviewing your Business Continuity Plan. Now is a good time to make sure that your team knows how to use your backup pharmacy partner. If you or your team needs any training or support, please let us know. Please also let us know if you are aware of any areas that have specific issues so we may provide support. Our team is available to support your operations and help ensure you’re able to meet your clients’ needs if the unexpected happens.
The health and safety of our employees, customers, and partners is paramount. We will continue to monitor the situation and keep you updated on any changes. Rest assured that we are committed to maintaining our business operations to help ensure you receive the highest quality service without disruption.
